Conditions d’utilisation
TERMS OF SERVICE
Last updated: April 2026
Contact: info@wow-hookah.com
Website: www.wow-hookah.com
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1. INTRODUCTION
These Terms of Service ("Terms") govern your use of the website www.wow-hookah.com and any purchase made through it. By accessing our website or placing an order, you agree to be bound by these Terms in full.
If you do not agree with any part of these Terms, please do not use our website or place an order.
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2. ABOUT US
WOWHOOKAH is an e-commerce business established in Belgium, selling electric hookah systems and related accessories worldwide.
Contact: info@wow-hookah.com
Website: www.wow-hookah.com
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3. ELIGIBILITY
By using this website and placing an order, you confirm that:
— You are at least 18 years of age
— You are legally permitted to purchase tobacco-related accessories in your country of residence
— The information you provide is accurate and complete
— You are not purchasing on behalf of a minor
WOWHOOKAH reserves the right to refuse or cancel any order if we have reason to believe these conditions are not met.
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4. PRODUCTS
We sell electric hookah heating systems and accessories. Our products are designed for use with legal shisha tobacco, molasses, herbal tea preparations, and tobacco-free alternatives intended for hookah use.
Product descriptions, images, and specifications on our website are provided in good faith and are as accurate as possible. Minor variations in colour or appearance may occur due to screen settings and photography conditions.
WOWHOOKAH reserves the right to modify, discontinue, or limit the availability of any product at any time without prior notice.
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5. PRICING
All prices are displayed in Euros (EUR) and are inclusive of applicable VAT where required by law. Prices are subject to change without notice. The price displayed at the time you place your order is the price you will be charged.
Shipping costs are calculated separately at checkout based on your delivery address and selected shipping method.
In the event of a pricing error on our website, WOWHOOKAH reserves the right to cancel the affected order and issue a full refund. We will notify you promptly if this occurs.
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6. ORDERS & PAYMENT
By placing an order, you make an offer to purchase the product(s) at the stated price. Your order is confirmed when you receive an order confirmation email from us.
WOWHOOKAH reserves the right to refuse or cancel any order at any time, including after confirmation, in cases of:
— Stock unavailability
— Suspected fraud or unauthorised payment
— Pricing or product description errors
— Inability to ship to your location
We accept payment via the methods displayed at checkout (credit card, debit card, Apple Pay, Google Pay, Bancontact, Shop Pay, and others). All payments are processed securely through Shopify Payments. WOWHOOKAH does not store card details.
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7. SHIPPING & DELIVERY
Orders are shipped from Belgium. Shipping rates and estimated delivery times are provided at checkout and in our Shipping Policy, available on our website.
Delivery times are estimates and are not guaranteed. WOWHOOKAH is not responsible for delays caused by carriers, customs authorities, weather conditions, or other factors beyond our control.
Risk of loss and title for products pass to you upon delivery to the carrier.
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8. RETURNS & WARRANTY
Returns and warranty claims are governed exclusively by our Return & Warranty Policy, published on our website. By placing an order, you agree to the terms of that policy.
Key conditions:
— Returns accepted within 14 days of delivery, unused and unopened only
— Return shipping costs are at the customer's expense
— Original shipping fees are non-refundable
— Consumable parts (heating element, silicone head) are non-returnable and not covered by warranty
— The device is covered by a 1-year warranty against manufacturing defects
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9. AGE RESTRICTION
Our products are tobacco-related accessories intended exclusively for adults aged 18 and over. By placing an order, you confirm you are of legal age in your country of residence to purchase such products.
We reserve the right to cancel any order where we have reasonable grounds to believe the purchaser is a minor.
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10. INTELLECTUAL PROPERTY
All content on www.wow-hookah.com — including text, images, logos, product descriptions, videos, and design — is the property of WOWHOOKAH and is protected by applicable intellectual property laws.
You may not reproduce, distribute, modify, or use any content from our website without our prior written consent.
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11. PROHIBITED USE
You agree not to use our website to:
— Violate any applicable law or regulation
— Transmit any harmful, fraudulent, or misleading content
— Attempt to gain unauthorised access to our systems
— Place fraudulent orders or use stolen payment details
— Resell our products commercially without prior written authorisation
WOWHOOKAH reserves the right to block access to any user who violates these conditions.
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12. LIMITATION OF LIABILITY
To the fullest extent permitted by applicable law, WOWHOOKAH's total liability for any claim arising from the use of our website or products shall not exceed the purchase price paid for the relevant product.
WOWHOOKAH is not liable for:
— Indirect, incidental, or consequential damages
— Loss of profit, revenue, data, or goodwill
— Damages arising from misuse of the product or failure to follow setup instructions
— Service interruptions, errors, or downtime on our website
Nothing in these Terms excludes or limits liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be excluded under applicable law.
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13. PRODUCT COMPLIANCE & CUSTOMER RESPONSIBILITY
WOWHOOKAH products operate on 220V AC power. It is the customer's responsibility to ensure that the product is compatible with local power supply standards and compliant with applicable regulations in their country before purchasing.
WOWHOOKAH cannot be held responsible for any damage, injury, or regulatory issue arising from use of the product in a country or context where it is incompatible or non-compliant.
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14. PRIVACY
Your personal data is processed in accordance with our Privacy Policy, available on our website. By using our website, you agree to the collection and use of your data as described in that policy.
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15. GOVERNING LAW & JURISDICTION
These Terms are governed by Belgian law. Any dispute arising from or in connection with these Terms or your use of our website shall be subject to the exclusive jurisdiction of the competent courts of Belgium.
If you are a consumer resident in another EU member state, you may also benefit from the mandatory protective provisions of the law of your country of residence.
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16. DISPUTE RESOLUTION
We encourage you to contact us first at info@wow-hookah.com to resolve any issue amicably. We aim to respond within 1 business day and resolve disputes fairly and promptly.
EU consumers also have access to the European Online Dispute Resolution platform:
https://ec.europa.eu/consumers/odr
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17. CHANGES TO THESE TERMS
WOWHOOKAH reserves the right to update these Terms at any time. The updated version will be published on this page with a revised "Last updated" date. Continued use of our website after changes constitutes acceptance of the revised Terms.
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18. CONTACT
For any question regarding these Terms:
info@wow-hookah.com
www.wow-hookah.com